Frequently Asked Questions

​Cancellation Policy

24 Hour
24 hour notice for changes or cancellations is required regardless of circumstance,. failure to notify the therapist will result in client responsibility for the full price of the appointment.
No Call / No Show
​In the event of missing an appointment .ie. not canceling online, calling, texting or e-mailing twenty four hours in advance, the client is responsible for the full price of the appointment.
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Insurance Coverage
Earth & Muscle accepts all FSA: (flexible spending accounts) HSA (Health savings accounts) and HRA (Health reimbursement accounts) cards, at your insurance companies request we provide a detailed and tailored billing receipt. We take all motor vehicle accident claims cases and bill PIP directly through your insurance company or law firm.

Hygiene Policy
Both massage therapist and client agree to follow standard universal hygiene precautions and social etiquette. with regards to body odor, hand and feet hygiene, covering mouth's and noses when sneezing, bandaged wounds and scrapes.

Package Deal Policy

Give the gift of a prepaid massage package or gift certificate for yourself, family, friends or coworkers.
All sales are final on packages and certificates. Package deals are 100% transferable until expiration. 6x packs expire in 12 months starting from the date of the first scheduled appointment. Packages for hood river are intended for hood river only, package for Portland are intended for portland only..
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​COVID-19 Policy

COVID-19 Special notes and Precautions
-By arriving at your appointment you are voluntarily assuming the risk of potential exposure to COVID-19 that comes with entering any public place used by others.
-Client agrees to take own temperature before arriving at appointment; normal being 97F- 98.6F.
-Client agrees to wash hands upon entering the building.
-Face Coverings to be warn by client upon entry and the massage therapist at all times.
-Clients please wait until the exact time of your appointment to enter the building.
-If coming from work please shower and change into clean clothing prior to entering the practice space.
​-Clients are encouraged to consult a primary care doctor to request an approval note for medical massage therapy

Client's must be able to answer NO to these questions:
-Have you been in contact with someone who had confirmed COVID-19 in the last 14 Days?
-Do you have or think you have COVID-19?
-Do you have someone in your home with COVID-19 symptoms.
-Do you feel sick? Are you coughing, experiencing shortness of breath, sneezing, fever etc...?
-Have you taken medications to lower your temperature below 100 degrees in the last 14 days?
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