Frequently Asked Questions

​Cancellation Policy

24 Hour
24 hour notice for cancellations is required regardless of scheduling type or circumstance,. failure to cancel will result in being held responsible to pay the full price of the appointment.
No Call / No Show
​In the event of missing a session .ie. not canceling online, calling, texting or e-mailing, the client is held responsible for the full price of the session, in this case the clients card will be charged and appointment forfeited..
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Hygiene Policy
Both the massage therapist and client are required to follow proper hygiene etiquette. Due to health and safety regulations the therapist reserves the right to refuse treatment due to improper hygiene.  "Shower first, we appreciate it" This leaves the practice space smelling great for clients who are coming in directly after your appointment.

Package Deal Policy

Package deals are a great way get discounted massage therapy when the intention is to receive massage on a regular basis. On Package deals all sales are final, There are no refunds, and no exceptions, Package deals are 100% transferable until expiration.. 3x packs expire in 6 months, 6x packs expire in 12 months. Please reach out if you know your package is expiring, in all instances we are reasonable and happy to work with you.
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​COVID-19 Policy

COVID-19 Special notes and Precautions
-By arriving at your appointment you are voluntarily assuming the risk of potential exposure to COVID-19 that comes with entering any public place used by others.
-Client agrees to take own temperature before arriving at appointment; normal being 97F- 98.6F.
-Client agrees to wash hands upon entering the building.
-Face Coverings must be warn by client and the massage therapist at all times.
-Clients please wait until the exact time of your appointment to enter the building.
-Clients are asked to leave food or drink outside of the building unless necessary for an existing health condition.
-No guests may accompany the client into the practice space.
-If coming from work please shower and change into clean clothing prior to entering the practice space.
​-Clients are encouraged to consult a primary care doctor to request an approval note for medical massage therapy

Client's must be able to answer NO to these questions:
-Have you been in contact with someone who had confirmed COVID-19 in the last 14 Days?
-Do you have or think you have COVID-19?
-Do you have someone in your home with COVID-19 symptoms.
-Do you feel sick? Are you coughing, experiencing shortness of breath, sneezing, fever etc...?
-Have you taken medications to lower your temperature below 100 degrees in the last 14 days?
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