Frequently Asked Questions
Cancellation
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24 Hour
We require 24 hour notice for cancellations regardless of circumstance,. failure to do so will result in paying the full price of the appointment or a reduced time for prepaid sessions..
No Call / No Show
In the event of missing a session ie. not canceling online, calling, texting or e-mailing, the client is held responsible for the full price of the session, your card will be charged and appointment forfeited..
Groupons |
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Groupon & LivingSocial Vouchers
Groupon's are good one per person, If you purchased multiple Groupons for yourself please gift additional ones to friends or family or please seek a refund with Groupon. Please be able to present your voucher code.
Groupon & LivingSocial Cancellation
Cancellations must be made at least 24 hours prior to the schedule appointment. Please cancel, reschedule or update your appointment on the website or through your confirmation email, you may also text or email your therapist to cancel or reschedule.. In the event that you do not call, text, e-mail or cancel online and do not show up to your massage therapy appointment your Groupon will be redeemed and forfeited. In the event that you reach out via phone, text, e-mail and cancel your appointment after the 24hour cancelation window, the length of your appointment will be reduced.
Groupon & LivingSocial Expiration
Due to an overwhelming response, if you are unable to find a time on our busy schedule prior to the expiration date simply book online prior to the date of expiration to hold your spot. If you try to book the appointment after the date of expiration please schedule an expired groupon appointment.
Packages &
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