Frequently Asked Questions

​Cancellation Policy

24 Hour
24 hour notice for changes or cancellations is required regardless of circumstance,. failure to notify the therapist will result in client responsibility for the full price of the appointment.
No Call / No Show
​In the event of missing an appointment .ie. not canceling online, calling, texting or e-mailing twenty four hours in advance, the client is responsible for the full price of the appointment.
​

Insurance Coverage
Earth & Muscle accepts all FSA: (flexible spending accounts) HSA (Health savings accounts) and HRA (Health reimbursement accounts) cards, at your insurance companies request we provide a detailed and tailored billing receipt. We take all motor vehicle accident claims cases and bill PIP directly through your insurance company or law firm.

Hygiene Policy
Both massage therapist and client are expected to follow standard universal hygiene precautions and social etiquette. with regards to body odor, hand and feet hygiene, covering mouth's and noses when sneezing, bandaged wounds and scrapes.  "Shower first, and apply deodorant we appreciate it" This leaves the practice space clean and smelling fresh for clients who are coming in directly after an appointment.

Package Deal Policy

Package deals are a great way get discounted massage therapy when the intention is to receive massage on a regular basis. On Package deals all sales are final, There are no refunds, and no exceptions, Package deals are 100% transferable until expiration.. 3x packs expire in 6 months, 6x packs expire in 12 months. Please reach out if you know your package is expiring, in most instances we are reasonable and happy to work with you.
​

​COVID-19 Policy

COVID-19 Special notes and Precautions
-By arriving at your appointment you are voluntarily assuming the risk of potential exposure to COVID-19 that comes with entering any public place used by others.
-Client agrees to take own temperature before arriving at appointment; normal being 97F- 98.6F.
-Client agrees to wash hands upon entering the building.
-Face Coverings must be warn by client and the massage therapist at all times.
-Clients please wait until the exact time of your appointment to enter the building.
-If coming from work please shower and change into clean clothing prior to entering the practice space.
​-Clients are encouraged to consult a primary care doctor to request an approval note for medical massage therapy

Client's must be able to answer NO to these questions:
-Have you been in contact with someone who had confirmed COVID-19 in the last 14 Days?
-Do you have or think you have COVID-19?
-Do you have someone in your home with COVID-19 symptoms.
-Do you feel sick? Are you coughing, experiencing shortness of breath, sneezing, fever etc...?
-Have you taken medications to lower your temperature below 100 degrees in the last 14 days?
​