Frequently Asked Questions

​Cancellation Policy

24 Hour
24 hour notice for changes or cancellations is required regardless of circumstance. Failure to notify the therapist will result in client responsibility for the full price of the appointment.
No Call, No Show / Late arrival / Start time
​In the event of missing an appointment .ie. not canceling online, calling And leaving a voice message, texting or e-mailing at least twenty-four hours in advance, respectfully the client is held responsible for the full price of the appointment.
In the event of late arrival please notify the therapist in advance via text at (503)830-0069. In the event of running more than thirty minutes late with failure to notify the therapist it is considered a no call no show.
We aim to start all appointments at the exact scheduled start time, starting at the agreed-upon scheduled start time allows the therapist to complete office tasks, room prep and sanitation, respond to messages, take a meal and rest break. If you are early to your appointment please wait in the waiting area until the exact start time of your appointment.
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Insurance Coverage
Earth & Muscle accepts all FSA: (flexible spending accounts) HSA (Health savings accounts) and HRA (Health reimbursement accounts) cards, at your insurance companies request we provide a detailed and tailored billing receipt. We take all motor vehicle accident claims cases and bill PIP directly through your insurance company or law firm.
At this time we do not directly bill insurance companies for Massage Therapy beyond the above listed FSA, HSA, HRA, MVA,

Hygiene Policy
Both massage therapist and client agree to follow standard universal hygiene precautions and social etiquette. with regards to body odor, hand and feet hygiene, covering mouth and noses when sneezing, bandaged wounds, cuts scrapes. In the event of open wounds sores skin diseases nail diseases unwashed feet or other unwashed areas the therapist will utilize universal precautions and locally avoid those areas.

Package Deal Policy

Give the gift of a prepaid massage package or gift certificate for yourself, family, friends or coworkers.
All sales are final on packages and certificates. Package deals are 100% transferable to friends and family until expiration. 6x packs expire in 12 months starting from the date of the first scheduled appointment. Due to pricing differences Packages for Hood River are intended for Hood River only, package for Portland are intended for Portland only..
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​COVID-19 Policy

COVID-19 Special notes and Precautions
-By arriving at your appointment you are voluntarily assuming the risk of potential exposure to COVID-19 that comes with entering any public place used by others.
-Client agrees to take own temperature before arriving at appointment; normal being 97F- 98.6F.
-Client agrees to wash hands upon entering the building.
-Face Coverings to be warn by massage therapist at all times.
-Clients please wait until the exact time of your appointment to enter the building.
​-Clients are encouraged to consult a primary care doctor prior to massage therapy

Client's must be able to answer NO to these questions:
-Have you been in contact with someone who had confirmed COVID-19 in the last 14 Days?
-Do you have or think you have COVID-19?
-Do you have someone in your home with COVID-19 symptoms.
-Do you feel sick? Are you coughing, experiencing shortness of breath, sneezing, fever etc...?
-Have you taken medications to lower your temperature below 100 degrees in the last 14 days?
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